Human Resources News & Insights

Loose lips: Negative reference costs company $1.6 million

What’s the cost of a bungled reference on a former employee? Here’s a nice round number: $1.6 million.

That’s the amount a court awarded William Raedle, after his previous supervisor  made disparaging remarks about Raedle to a prospective employer.

Being on the hook for the money’s bad enough, but here’s what must be really galling to the employer, Credit Agricole: The company has a strict policy on providing references on former employees. Managers are to confirm dates of employment, nothing more.

But Raedle’s supervisor took it upon himself to inform the man who would have been Raedle’s new boss that Raedle had difficulty working with others and suffered from “mental issues.”

Judge cuts employer a break

You know what happened from there: The man’s job offer was withdrawn. Raedle sued. And now the company’s on the hook for $1.6 million.

And it could have been worse. A jury originally awarded Raedle $2.4 million in damages, but the judge reduced the total following a post-trial motion from Credit Agricole.

Do your managers know what to do if they receive a reference request concerning a former employee?

Cite: Raedle v. Credit Agricole

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  • Mike

    I guess it’s a good idea to know your policies, huh?

  • Clancy

    Policies? What are policies?

    Unfortunately, when a supervisor feels very strongly about an ex-employee most common sense or company rules go out the window.

    It’s a lesson well-taught that you never bring your personal feelings into the workplace.

    I hope the supervisor has found another job!

  • RWA

    1.6 million for a bad reference? The man was being honest! But, it doesn’t sound like he was giving a professional, well-documented response.

  • J. Day

    What’s the point of having a policy in place if it doesn’t matter. You can’t always control what people say. It sounds like this company HAD a policy in place, and they still got screwed.

    Sometimes I feel like I should read these articles towards the middle of the week so they don’t make me angry on a Monday morning.

  • Tony

    I never understood why you would even waist your time calling on someones references. It doesn’t matter how good or bad an employee the person was if the former employer can’t tell you. Personally I leave every job with positive reflection of myself so that I don’t have to worry about anyone saying “bad” things about me.

  • KayM

    If you work for a government entity, we always recommend reference checks. An adverse action may have been removed from the ee’s file based on a stipulated agreement, but that doesn’t mean it doesn’t exist — so we encouraged supervisors to call prior supervsiors and simply ask “Have you ever informally or formally disciplined this employee?” and hopefully, you’ll get a straight answer.

  • T.C.

    What ever happened to honesty. I often ask if the person is rehireable. Some times I get a response. Some times I dont.

  • Cari

    I am always wondering if calling is worth my time. I have received wonderful references on horrible applicants (I think the current employer wanted to get rid of them :) and a few times I have had absolutey horrid references on applicants that turn out to be really good… I hired a young woman from the mall and she told me I could call her current employer, but he didn’t like her and the reference would probably be bad. I called and he went on a tirade about her (all personal) and I figured, she was right, he is a jerk. She turned out to be a dependable employee…

  • Joyce

    An easy way to prevent lawsuits? Get a signed release from any prospective employee before you go digging around for references. Send a copy of it to the past employer, as long as they tell the truth, good or bad, they essentially have the ex-employees permission to do so. Can’t sue if you gave permission in writing.