HRMorning.com » Pay-for-performance: Not all it’s cracked up to be?

Pay-for-performance: Not all it’s cracked up to be?

January 27, 2012 by Tim Gould
Posted in: In this week's e-newsletter, Incentives, Latest News & Views, Management, Pay and benefits



Pay-for-performance plans are widely regarded as the smartest, most efficient way to handle employee compensation. Now two management experts say the programs are not only ineffective, they’re harmful.

Business school professors Bruno Frey and Margit Osterloh, writing on the Harvard Business Review website, say pay-for-performance programs “suffer from four inescapable flaws”:

  • Things change so fast in today’s economy it’s impossible to figure out which tasks will be critical even in the near future
  • Employees on pay-for-performance plans constantly game the system, spending a lot of their time trying to manipulate performance criteria in their favor
  • The programs cause employees to spend all their efforts on the specific areas covered by their incentive plan, neglecting other crucial tasks, and
  • Pure pay-for-performance plans tend to “crowd out intrinsic motivation and thus the joy of fulfilling work,” the authors say. That lack of personal motivation often kills innovation with an organization.

So what’s the alternative? Frey and Osterloh have a few suggestions. First, companies should hire people who really love the work — individuals who don’t see the biggest possible salary as their primary goal.

Second, they suggest paying a fixed compensation but then adding in periodic bonuses based on an employee’s performance over a long period of time.

Profit-sharing’s another possibility, they say, and awards and recognition programs can also heighten worker loyalty and commitment.

Frey is professor of behavioral science at the UK’s Warwick Business School and a professor of economics at the Univer­sity of Zurich. Osterloh is a professor of management science at Warwick Business School.

So what’s your reaction to the idea that employers should scrap pay-for-performance plans? Would such a move work for your company? Let us know in the Comments below.

 

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3 Responses to “Pay-for-performance: Not all it’s cracked up to be?”

  1. Mandi Says:

    We put a lot of resources into hiring the best candidate and foster an environment which rewards innovation and individual performance. Our employees appreciate our organization’s total rewards package and perform well above and beyond their job description’s essential functions knowing they will be recognized and rewarded for their extra efforts. Employees work to pay the bills, but employees are engaged because their employers allow creativity, decentralize and allow for employees to take ownership and hold those employees accountable for their actions.

  2. sunydlyte Says:

    Performance based pay plans are the norm here. We are a retail business, driven by sales. Volume, profit and drive to produce higher volume and profit fuel every aspect of the business. These professors probably have never worked on commission. If they did, they would understand true drive for money and power. It’s that drive that keeps our doors open, and money flowing. Without the profit, we’re all at risk of losing our positions. Cash is king; especially in this economy. This economic downslide we’ve been experiencing these last few years has allowed our sales stars to shine and let us drop the dead weight. The dead weight drags down the entire operation and profit rules here. Our commission driven pay plans have been the key to staying open.

  3. Dullard Says:

    Nothing new here. Read “Punished by Rewards” by Alfie Kohn. Suboptimization is the inevitable result. If you have dead weight, it is not the fault of, nor can it be remedied by, your compensation system.

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