Human Resources News & Insights

Conflict management tactics used in Dallas’ police department

From 2009 to 2014, the Dallas Police Department has reduced the number of excessive force complaints by 64%. Translation: Officers got better at managing conflict. 

Different strokes for different folks in ‘difficult conversations’

Everybody talks about the importance of communication. But what’s often overlooked is the fact that not everybody communicates in the same way.

Helping your managers handle those ‘difficult conversations’

Many managers dread having those “difficult conversations” with employees because, well, they’re difficult. Here’s some advice that could help them navigate these unfamiliar waters.

3 awkward conversations DOL’s new overtime rule will spark

Are you ready for the three most difficult conversations you’ve had in a while? 

Bad things happen when you go easy in performance reviews

“Oh, goodie! It’s performance review time,” said no manager … ever. And as a result of this lack of enthusiasm, managers can screw them up — royally. Thankfully, we just found something very handy to help them avoid screw-ups. 

‘Bob, you smell’: What to say to employees about embarrassing personal issues

Everybody dreads having those “difficult conversations” with employees about personal issues. Here are some examples of how they can be handled gracefully — including the actual words to use.

If you’re dreading that ‘difficult conversation’ …

Every manager – HR and otherwise – dreads the inevitable difficult conversations with employees. Here’s a five-step plan for getting through these unpleasant sessions.

The hidden cost of delaying those ‘difficult conversations’

Talk may be cheap, but it seems silence is expensive. You won’t believe how much a new survey says it costs when employees put off having crucial conversations about workplace issues.