When HR VP Spencer Kupferman took on the job of making sure new managers got trained properly, he followed all the traditional steps: standard leadership courses, a run-through of organization structure and goals, and ample experience. Something was missing, however, because too many managers were failing — until Kupferman found the missing link.

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Tags: customers, Managers, Training

With budgets getting tighter and tighter, you’ll probably need to prove that training to prevent sexual harassment actually works. Some numbers that tie training to complaints could help.

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Tags: California, eeoc, Sexual harrassment, Training, washington

Periodically, we ask three HR managers how they’d handle a difficult situation at work. Today’s problem: a boss who says anti-discrimination training is great for all supervisors, but won’t participate in the training himself.

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Tags: discrimination, lawsuits, Training

Figuring the cost of turnover is an inexact science at best. Inexact, but not impossible.

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Tags: entrepreneur.com, penny morey, Society for Human Resources, Training, turnover, unemployment

The U.S. has some 1,500 franchise companies operating about 320,000 outlets. If you’re not one of them, how do you compete with them for entry-level talent?

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Tags: applicants, franchise, summer, Training, turnover

HR exec Susan Gary was spending money on training for employees but not getting the results she wanted – until she changed her company’s approach  (part of an ongoing series).

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Tags: error rates, Money, Training

HR manager Marilyn Weixel found that no matter how much training she did for her new managers, they still made crucial mistakes in key tasks, such as giving performance appraisals or interviewing candidates. Here’s how she fixed the problem.

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Tags: Managers, supervisor, Training