‘Here’s your traffic ticket; have a nice day!’
“Good morning. Please. Thank you.” They’re all common courtesies that should be used with customers by service workers – people like store clerks, customer service representatives, waiters, etc.
Content Type: News
‘What’s your spirit animal?’ and other curveball interview questions you might want to start asking
In this tight job market, you might want to go beyond the typical “Can you tell me a little about yourself?” and “What are your greatest professional strengths?” type of questions when interviewing someone. So why not try a new approach to interviewing that may help you make the best possible hires? Say a candidate […]
“What, you’re pregnant too?”; One comment triggers discrimination lawsuit
A recent lawsuit proves once again that one offhand comment by a manager can be enough to result in a costly legal battle. Alena Fassbender was a medication aide at Correct Care Solutions, a company that provides healthcare for prison inmates. Shortly after Fassbender revealed she was pregnant, she was fired.
(More) funny statements in performance reviews
We’re not recommending that you use any of these in reviews you give. But you’re going to have a hard time resisting the temptation.
'I'd be a great fit here. Just ask my mom.'
Generation Y is coming to interview. And they’re bringing their parents.
'It's a man's job' — and now a woman's lawsuit
Here’s more evidence companies must train hiring managers to be careful about what they say during interviews.
'Reckless hiring' claim hits company hard
A pending lawsuit shows the dangers of background check mistakes.
'Subjective process' showed signs of bias
Interviews are tricky — a candidate’s success or failure often depends on highly subjective criteria. But here’s an example of how too much subjectivity can wind up hitting a company with a bias lawsuit:
'Test driving' candidates: Pros and cons
A growing interview trend: giving candidates real work to prove they’re right for the job. Will it help companies find the best talent?
'The job is yours — in a year'
To avoid missing the opportunity to load up on top talent, many companies are turning to new and interesting hiring practices.
'Want a job? Just give us your Facebook password'
This employer’s taken the concept of online background checks to a new level.
'We'll hire you if get a haircut' — religious bias?
Here’s a recent case that shows the importance of interview documentation.
'Why wasn't I hired?' — Should you answer?
When candidates find out they didn’t get the job, some want to know why. Should you answer, or just keep quiet?
$150K lesson: Track stats for pre-employment tests
Many employers use some form of testing to help pick the best applicants to hire. But if the results aren’t watched closely enough, those tests can inadvertently lead to discrimination suits.
$395K ‘Onionhead’ religious discrimination award stands
A Syosset, NY company sued by the EEOC for religious discrimination after employees said they were fired for refusing to participate in religious practices lost its bid to get a $394,991 award struck down and to get a new trial in the case. The EEOC sued United Health Programs of America Inc. (UHP) and its […]
$50k tab for retaliating against woman who filed EEOC complaint
A Colorado automotive group fired a woman who had been part of a lawsuit alleging the company fostered a sexually hostile work environment. And guess what? She filed another EEOC complaint, and the company’s now looking at a $50,000 settlement.
