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Applicants: Better to be smart or sympathetic?

Tim Gould
by Tim Gould
August 23, 2011
1 minute read
  • SHARE ON

Are we about to enter a new touchy-feely era in hiring? New research says employers value “emotional intelligence” over IQ in job applicants.
According to a new survey from CareerBuilder, 34% of hiring managers said they’re placing greater emphasis on emotional intelligence in hiring and promotion decisions these days. Seventy-one percent said they value emotional intelligence in an employee more than IQ.
The poll indicates that emotional intelligence — defined by CareerBuilder as “a person’s ability to control emotions, to sense, understand and react to others’ emotions, and manage relationships” — allows workers to:

  • stay calm under pressure
  • resolve conflict effectively
  • show empathy to their team members and react accordingly
  • lead by example, and
  • make more thoughtful business decisions.

What are the behaviors and qualities of those with high EI?
Survey participants said:

  • they admit and learn from their mistakes
  • they can keep emotions in check and have thoughtful discussions on tough issues
  • they listen as much or more than they talk
  • they take criticism well, and
  • they show grace under pressure.

That all sounds good to us. HR’s new challenge: What questions will you ask applicants to find out if they have those qualities?

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