Some bad news for HR pros trying to gather as much info as they can about potential employees:
Most companies will only verify titles and employment dates, according to a recent About.com survey.
When asked how they respond to reference requests, here’s how the companies answered:
- 74% said the requests are forwarded to HR reps, who only release minimal information
- 11% said their companies didn’t have a formal policy
- 5% said HR staff will fill out a rating form another employer provides and speak with someone at the other company
- 4% said managers fill out the form and do the talking, and
- 4% said the usual response was “Other.”
Is there anything HR can do to get more help from candidates’ previous employers?
Some experts recommend having the hiring manager call the former supervisor directly. One boss talking to another may get a conversation going. However, they also must be trained so they don’t ask for anything that could lead to a bias claim if someone isn’t hired.
What about your organization? Have you figured out a way to make reference checks more valuable? Let us know your experience by leaving a comment below.