Essential Insights

19 Key People Skills Leaders Need at Every Level

Communication. Soft skills. Interpersonal skills. Whatever you call them, these skills that make it easier for people to get along – and for managers to lead – are so important that according to a recent University of Phoenix study, a whopping 96% of executives rate them as the most valuable employee trait. Unfortunately, very few companies provide the necessary training for their leaders to become better communicators and managers.

The Solution: "19 Key People Skills Leaders Need at Every Level" 

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3 Blueprints (PDF) – detailed, step-by-step frameworks, advice and recommendations for navigating everyday management challenges and difficult situations.
15 Essential Insights (PDF) – concise, 20- to 30-page executive summaries that deliver quick tips, distilled research and curated knowledge on a specific topic.
76 Practical Tools (PDF) – desk references such as checklists, worksheets, scripts, and more to help implement new ideas. Bridging the gap between advice and execution.
100+ HR Legal Q&A's – questions by HR practitioners with answers by practicing employment law attorneys.
50+ You Be The Judge Quizzes – court judgments that present the key facts in story form and allow you to guess the outcome before seeing how the court ruled, with analysis from our expert HR team and what it means to you in practice.
50+ What Would You Do? Scenarios – challenging HR situations with the recommendations of three HR practitioners on how to resolve them.
100+ HR Case Studies – short to medium length-case studies – success stories from HR professionals – that you can adapt to your unique company situation.

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What Our Customers Say

“

It provides me with real-life problems - ones that happen in many companies - and gives great descriptions and examples on how to handle them.

Joseph Velatti,
HR Manager,
Papetto's

“

It reminds me of the to-do and must-do items. It sharpens my skills and provides great advice.

Connie Eggleston,
HR Manager,
Farmers State Bank of Calhan

“

The issues are presented in straightforward, understandable language.

Dan Whitehead,
Controller,
Montezuma Water Company

Learn to Apply Proven Tactics for Effective Communication

7 tips to become a better listener
Nonverbal cues that speak louder than words
5 essentials for clear communication
How to say “no” without feeling guilty
Keys to delegating effectively

This fast-read report delivers actionable tips and strategies you can use today that will help you improve your people skills and be a stronger leader.

Discover How Today’s Leaders Get What They Want While Keeping Others Happy

5 fair and effective negotiating tips
6 ways to connect with colleagues
The #1 rule to follow when giving criticism
5-step plan for dealing with difficult people

"19 Key People Skills Leaders Need at Every Level" is a clear, straightforward guide your managers can use right now to develop their soft skills and work more effectively with others.

Change is Inevitable: Gain New Skills for Managing It

4 ways to lead employees through changes and get buy in
6 strategies for dealing with resistance
3 approaches for handling complaints
6 keys to arguing well – while still being polite
6 tips for staying ahead of morale issues

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