Satisfaction scores fall, workers planning to quit increase: 4 reasons
December 14, 2011 by Christian SchappelPosted in: In this week's e-newsletter - benefits, Latest News & Views, Retention and turnover
Employees are growing unhappier by the minute.
Nearly one in three (32%) of workers is considering leaving his/her job, according to a recent Mercer Study of 2,400 U.S. workers. That’s a sharp increase from the 23% that said they’d leave their jobs in 2005.
Who’s the most likely to leave?
- Younger employees — 40% of those age 25 to 34 intend to quit, as well as 44% of employees 24 and younger.
- Men — 34% of men intend to leave their employers v. 30% of women.
- Managers — 37% of managers intend to look for work elsewhere v. 30% of non-managers.
Why are so many employees willing to leave their present jobs? Poor employee satisfaction is in four key areas:
- Retirement assistance — just 41% said their employers are doing enough to help them prepare for retirement.
- Health care — only 59% say they are happy with their medical benefits.
- Pay — just 53% are satisfied with their base pay, and only 46% feel their organization does a good job matching pay to performance.
- Career development opportunities — only 42% agree that promotions go to the most qualified employees in their organizations.
The industries most likely to see high turnover rates?
- Technology.
- Retail.
- Leisure.
- Media/telecom.
- Professional services.
- Transportation/shipping.
- Financial services.
Tags: Mercer, satisfaction, study, turnover
HRMorning.com delivers the latest HR news once a week to the inboxes of over 200,000 HR professionals.
follow us on Twitter
join our group on Facebook


December 14th, 2011 at 7:49 am
Interesting, but sad set of data. Why do businesses insist on treating their staff in such disengaging ways? If we asked them to do that with customers, they would think we were mad. Managers and business owners need to treat staff as customers – that is to say, customers of their managerial and leadership services.
December 16th, 2011 at 8:44 am
@Richard Lock,
Unfortunately, managers don’t see themselves as service oriented to their employees. I wonder why? Could it possibly be that “managers” are not qualified to be managers and they don’t know what it means to be a manager.