You’ll wince when you see where your precious time goes every day.
The folks over at Transversal have put together an infographic highlighting just how HR’s time gets (mis)used in their day-to-day work.
The infographic is broken down into three sections:
- Your daily routine:
- More than one-third of questions that HR fields are routine employee inquiries
- More than half of those questions could be answered using information on a company’s intranet, and
- Most of employee inquiries can be categorized into three categories: staffing (70%), benefits (57%) and employee relationships (54%).
- Internal communications:
- Three-quarters of staff members say their intranet is the best source for HR information
- The problem: Employees only visit their intranet once every four weeks
- The issue isn’t all with workers: Intranet content is only updated every five weeks
- Therefore, 20% of workers complain that the information on their intranet is out of date, and
- That’s probably because only one-third of HR pros have access or knowledge on how to update the intranet themselves.
- Technology and trends:
- Only 2/5 of employees are happy with the info on their employee portals
- That’s because 38% of people find it difficult to use the system, and
- Four out of 10 HR pros say the increase in mobile technology has meant more emails sent to HR.
- Get a handle on your intranet — pronto. Work with IT to ensure that HR has the ability to update information as necessary — and then do so at least once a week.
- Co-opt managers into your time-saving efforts by educating them on where to send employees who have questions. Better yet: Educate supervisors on how to answer those questions themselves.
- Always answer employee questions promptly and politely. This goes without saying, but when it all comes down to it, you’d rather have employees who know what’s going on than staffers who don’t. Still, as this infographic and information show, HR can take a lot of steps to educate both managers and employees about company policies and procedures, and doing so may just snag you some more precious time to handle more pressing matters — or go home early one day.