Practical Tools

Dealing with Conflict

Conflict at work should always be taken seriously and dealt with properly to avoid having it escalate into harmful or violent behavior. Managers should know what tools are available for resolving issues before they wind up in court.

In this Practical Tool, you'll discover:

  • 3 main sources and types of conflict
  • 4 steps in Progressive Discipline, and when they are appropriate
  • 2 steps managers should always take before firing an employee

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What Our Customers Say

It provides me with real-life problems - ones that happen in many companies - and gives great descriptions and examples on how to handle them.
Joseph Velatti,
HR Manager,
Papetto's
It reminds me of the to-do and must-do items. It sharpens my skills and provides great advice.
Connie Eggleston,
HR Manager,
Farmers State Bank of Calhan
The issues are presented in straightforward, understandable language.
Dan Whitehead,
Controller,
Montezuma Water Company