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Dealing with Conflict
Conflict at work should always be taken seriously and dealt with properly to avoid having it escalate into harmful or violent behavior. Managers should know what tools are available for resolving issues before they wind up in court.
In this Practical Tool, you'll discover:
- 3 main sources and types of conflict
- 4 steps in Progressive Discipline, and when they are appropriate
- 2 steps managers should always take before firing an employee