Essential Insights

Handling Difficult Conversations with Employees: What Every Manager Needs To Know

No one likes having a difficult conversation with an employee, but why do you try so hard to avoid it? You know stalling doesn’t help. The problem isn’t going away by itself and if you don’t deal with it, you’re encouraging it to continue. The worst part is, people notice when you ignore bad behavior. The poor performers think it’s great because they’ll just keep doing it. But your good performers? They’ll get sick of it and leave – only to be replaced by more problem employees.

The Solution: "Handling Difficult Conversations with Employees: What Every Manager Needs to Know"

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What Our Customers Say

It provides me with real-life problems - ones that happen in many companies - and gives great descriptions and examples on how to handle them.
Joseph Velatti,
HR Manager,
Papetto's
It reminds me of the to-do and must-do items. It sharpens my skills and provides great advice.
Connie Eggleston,
HR Manager,
Farmers State Bank of Calhan
The issues are presented in straightforward, understandable language.
Dan Whitehead,
Controller,
Montezuma Water Company

Develop a System for Holding Difficult Conversations

  • Do’s and don’ts to help you control the conversation and reach your goals
  • A 5-part conversation method for changing specific behavior
  • 3 common conversational legal traps and how to avoid them
  • Dangers and risks of stereotyping by age, race, gender, etc.
  • Documented differences in the way men and women communicate
  • How to recognize the threat of violence


Packed with practical advice, this fast-read report delivers actionable tactics you can use today to handle the toughest conversations while covering all the legal angles. 


Protect Yourself With Proper Documentation

  • 3 reasons to keep records of your conversations
  • 4 examples of what should not be in writing
  • Why you need to be careful about what goes into an employee’s file
  • How the courts view ‘official’ and ‘unofficial’ conversations


"Handling Difficult Conversations with Employees: What Every Manager Needs to Know" is a clear, straightforward guide your managers can use right now to tackle that tough conversation head-on.


   

The Toughest Conversations of all: Discipline and Termination

  • Dealing with repeat offenders
  • How to script the conversation
  • Setting the proper tone
  • Ending the conversation
  • Addressing the fallout with the rest of your team


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Handling Difficult Conversations with Employees: What Every Manager Needs To Know

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