COVID-19’s Impact on EEOC Complaints: What Employers Need to Know Now


Employees have begun filing EEOC complaints arising from what employers did (and didn’t) do at the start of the COVID-19 pandemic, and how they’re handling reopening.

There’s been a significant uptick in complaints related to the ADA , national origin discrimination, age discrimination, and more. Plus, the EEOC is giving people more time to file complaints.

That means it’s critical to ensure that your organization is equipped to handle an EEOC investigation.

If you already have an internal plan on how to handle EEOC complaints, it’s time to update it.

And if you don’t have a plan, you need to develop one before it’s too late.

This workshop is the perfect place to start.

We’ll provide a detailed overview of the EEOC complaint process and teach you exactly how to respond if a complaint is filed against your organization.

You’ll learn what to expect if you find yourself with an EEOC complaint, including:

  • How to identify exactly what’s being charged
  • How long EEOC investigations typically take
  • Who an EEOC investigator may question without the employer present
  • How a complaint filed on the state level can end up with the EEOC (and vice versa!)
  • And more!

Program Highlights

Key distinctions you need to understand about the EEOC process, including:

  • The important differences between normal complaints, directed investigations, and Commissioner’s Charges
  • How to differentiate between a Dismissal and Notice of Rights, Letter of Determination, and a Notice of Right to Sue
  • What the differences between a “mediation” and a “conciliation” are – and how they’re different from a litigation
  • The most important takeaways from EEOC’s “Dismissal and Notice of Rights,” “Letter of Determination,” and “Notice of Right to Sue”

Firm up your plans to build a solid case and protect your organization:

  • Immediate steps to take when your organization receives an EEOC complaint
  • How to use data to draft an effective “statement of position”
  • What settlement documents should include

 Answers to your most important questions about EEOC complaints, including:

  • Will I be treated fairly by the EEOC or does it always favor the Complainant?
  • What is my BEST defense to a charge of discrimination or harassment?
  • What are the average settlement amounts of discrimination claims?
  • How long does an EEOC investigation generally last?
  • How can I avoid complaints altogether?

About the Speaker

Max Muller has more than 40 years of business experience as an attorney, businessman and professional trainer.

He is the bestselling author of several books like “The Manager’s Guide to HR: Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know, Second Edition” AMACOM Books (now HarperCollins Leadership) and SHRM, New York City, August 2013.

Program Benefits

This guidance-rich program takes participants through a best practice step-by-step process to handle discrimination and/or harassment complaints filed with either a state FEPA or the federal EEOC. There are a number of events happening that will likely increase the number of EEOC complaints filed in 2020. Employers need to prepare – and we’re here to help.

If you’d like this program customized for your organization, call us at 1-800-964-6033. We’re certain we can fulfill your training needs, while making it fit in your budget!

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COVID-19’s Impact on EEOC Complaints: What Employers Need to Know Now

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