Master Difficult Conversations: Overcome Fear & Eliminate Conflicts

Have you ever hesitated when faced with confronting an employee or colleague about an uncomfortable situation? Most of us want to avoid difficult conversations like the plague based on a misconception that any and all difficult feedback or conflict is bad. In reality, these crucial conversations can push teams to be more innovative and take relationships to a new level of openness, honesty and understanding.

Many effective managers can find it difficult to confront uncomfortable situations. Some managers may even try to avoid them. If left unaddressed, these situations can destroy morale - causing bigger problems. Join your fellow managers in our 75-minute program to discover:

• The lost art of confronting problems - directly and professionally
• Resolving conflict and still maintain positive relationships
• Keeping disagreements from escalating into arguments
• How to avoid defensiveness when you are confronted
• Steps to identify which issues are worth confronting
• Keys to focusing on problems and solutions - not blaming others

Program Highlights

Strategies for Supervisors: Deliver a Difficult Conversation Successfully

• Solution-focused strategies to respond to bad behavior
• Criticize without trampling egos: The do's and don'ts
• Keep disagreements from escalating into arguments
• Model to identify which issues are worth confronting

Conversational Skills: Encouraging Open Lines of Communication

• Stay cool under fire: Pointers to keep emotion in check
• Know what you want to get out of your conversation
• Specific follow-up techniques to change negative behavior
• Resolve conflict and still maintain a positive relationship
• Stop gossip & negativity: Clean up the potential backlash

Live Question & Answer Session - Have your questions answered by the expert!

ABOUT THE SPEAKER

Tara Powers

Tara Powers is an award-winning leadership expert, sought after national speaker, experienced talent development consultant, and crusader against boring, ineffective employee engagement initiatives. Her success in working with hundreds of companies and thousands of leaders has taught her how to achieve the results company executives want and still make sure the attendees are having fun in the process. Tara is a 20-year talent development expert with a M.S. in Organizational Leadership, a coaching certificate from ATD and a Certified Training Manager. She's a Five Behaviors of a Cohesive Team Authorized Facilitator and Everything DISC Solutions Tara's commitment to her clients is to deliver innovative, fully customizable solutions that actually work - and create real change for you and your teams.