Master Difficult Conversations: Overcome Fear & Eliminate Conflicts
On-Demand Recording
Have you ever hesitated when faced with confronting an employee or colleague about an uncomfortable situation? Most of us want to avoid difficult conversations like the plague based on a misconception that any and all difficult feedback or conflict is bad. In reality, these crucial conversations can push teams to be more innovative and take relationships to a new level of openness, honesty and understanding.
Many effective managers can find it difficult to confront uncomfortable situations. Some managers may even try to avoid them. If left unaddressed, these situations can destroy morale - causing bigger problems. Join your fellow managers in our 75-minute program to discover:
- The lost art of confronting problems - directly and professionally
- Resolving conflict and still maintain positive relationships
- Keeping disagreements from escalating into arguments
- How to avoid defensiveness when you are confronted
- Steps to identify which issues are worth confronting
- Keys to focusing on problems and solutions - not blaming others
Program Highlights
Strategies for Supervisors: Deliver a Difficult Conversation Successfully
- Solution-focused strategies to respond to bad behavior
- Criticize without trampling egos: The do's and don'ts
- Keep disagreements from escalating into arguments
- Model to identify which issues are worth confronting
Conversational Skills: Encouraging Open Lines of Communication
- Stay cool under fire: Pointers to keep emotion in check
- Know what you want to get out of your conversation
- Specific follow-up techniques to change negative behavior
- Resolve conflict and still maintain a positive relationship
- Stop gossip & negativity: Clean up the potential backlash
Live Question & Answer Session - Have your questions answered by the expert!
ABOUT THE SPEAKER

Register Now
FOR ONLY $99
Receive all the valuable tools, guidance, and materials as if you attended live!
Get access to all of our workshops plus much more with a subscription to HRMorning Insider.
GetGuaranteed to be Good
All training experiences include a 7-day 100% money-back guarantee.
HRCI CREDITS

This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org
SHRM CREDITS

HRMorning is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. This program is valid for 1 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.