If your company’s customers started complaining this much, you’d probably set up training like this, too.
Ever get the stink eye from employees when you announce mandatory training? Workers’ reactions are probably directly proportional to the topic.
So imagine having to tell them they have to go to charm school.
That’s the case at New York’s Kennedy Airport, where at least 500 international terminal workers are getting trained on how to be nice to travelers.
“We’ve lost your luggage. But look on the bright side: You really didn’t want to carry that heavy bag around on vacation, did you?”
Kennedy decided on charm school for these workers after a 70% increase in customer complaints – an eight-year high, according to Newsday.
“Attention: Flight 613 is delayed and won’t be boarding for another three hours. Why not use the time to talk to the other people in the terminal? Maybe you’ll make a new friend.”
