How AI is Transforming the Employee Benefits Experience

Your Employees Already Expect It. The Question Is Whether You’re Delivering It.

AI has moved from buzzword to baseline expectation in the workplace. Employees want intelligent, personalized support when they need it most, and benefits is one of the highest-stakes places that expectation goes unmet.

Most organizations are still in experimentation mode, applying AI in ways that add content without reducing confusion. The real opportunity is different. It is about meeting employees in the moments that matter, guiding better decisions, and giving HR teams the visibility to understand what employees actually need before they disengage.

This session shows you what that looks like in practice, with real-world data, a live demo, and a clear framework for moving from experimentation to measurable impact.

What You Will Learn

• Why closing the AI gap has become both a business imperative and an execution challenge, and what it takes to close it in a way that is tailored to each employee’s needs
• How to shift focus from adding more benefits content to improving the decisions employees make at the moments that matter most
• Where high-friction points in the benefits experience are creating confusion, driving cost, and increasing employee stress, and how AI can change those outcomes
• How to simplify benefits communications so employees understand what they have, remember what is available to them, and connect to programs they might otherwise overlook
• What success looks like when AI is applied well: better decisions, stronger employee confidence, faster resolution, and reduced burden on HR teams

Why This Matters Now

Benefits complexity is not going away. Most employers already offer a wide range of programs to meet the needs of a diverse workforce, but that breadth can overwhelm the very employees it is designed to serve. When employees do not understand their options, they make decisions that cost more, serve them less, and erode confidence in the benefits experience overall.

AI offers a path forward, but only when it is applied thoughtfully, at scale, and in the right moments. The organizations seeing real results are not the ones experimenting broadly. They are the ones that identified where friction lives, prioritized the highest-impact use cases, and built experiences that feel personal rather than generic.

Your Presenters

John Compton, CEBS, Vice President, Solutions, Alight

John is a Solutions Advisor at Alight with 30 years of experience in employee benefits across retail, finance, manufacturing, and government. He partners with employers to modernize the employee experience across health, wealth, and wellbeing, and is known for translating sophisticated technology and analytics into practical, human-centered solutions that improve decision-making, engagement, and value realization.

Allen Gatlin, Vice President, Product & Experience Strategy, Alight

Allen leads product strategy and AI-driven experience for the Alight Worklife® platform, which powers how employees at many of the world’s largest organizations navigate benefits. With 17 years at Alight spanning product, technology, and client delivery, he brings a practical, end-to-end perspective on how AI can be applied at scale to simplify complex decisions, reduce friction, and build trust through responsible, high-quality execution.

Who Should Attend

• HR and benefits leaders responsible for the employee benefits experience at mid-to-large organizations
• Total rewards and employee experience professionals evaluating where AI can have the most impact
• HR technology and operations teams exploring how to reduce friction and improve benefits engagement
• Benefits strategists looking to move beyond experimentation and apply AI in ways that produce measurable outcomes
• Anyone who suspects their current benefits experience is falling short of what employees need and expect

REGISTER FOR THIS FREE WEBINAR NOW

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