MENUMENU
  • FREE RESOURCES
  • PREMIUM CONTENT
        • SEE MORE
          PREMIUM RESOURCES
  • HR DEEP DIVES
        • Coronavirus (COVID-19) Resources for HR Professionals
          Employment Law
          Labor Law Posting Requirements: Everything You Need to Know
          Recruiting
          businesswoman selecting future employees on digital interfaces
          Recruiting Resources for HR & Hiring Managers
          Performance Management
          vector image of young female making star rating
          Performance Review Resources
          Employment Law
          Understanding Equal Employment Opportunity and the EEOC
          Recruiting
          Onboarding Resources for HR & Hiring Managers
  • CORONAVIRUS & HR

  • LOGIN
  • SIGN UP FREE

HR Morning

MENUMENU
  • FREE RESOURCES
  • PREMIUM CONTENT
        • SEE MORE
          PREMIUM RESOURCES
  • HR DEEP DIVES
        • Coronavirus (COVID-19) Resources for HR Professionals
          Employment Law
          Labor Law Posting Requirements: Everything You Need to Know
          Recruiting
          businesswoman selecting future employees on digital interfaces
          Recruiting Resources for HR & Hiring Managers
          Performance Management
          vector image of young female making star rating
          Performance Review Resources
          Employment Law
          Understanding Equal Employment Opportunity and the EEOC
          Recruiting
          Onboarding Resources for HR & Hiring Managers
  • CORONAVIRUS & HR
  • Employment Law
  • Benefits
  • Recruiting
  • Talent Management
  • Performance Management
  • HR Technology
  • More
    • Leadership & Strategy
    • Compensation
    • Staff Administration
    • Policy & Procedures
    • Wellness
    • Staff Departure
    • Employee Services
    • Work Location
    • HR Career & Self-Care
    • Health Care
    • Retirement Plans

Improved recruiting process for a better ‘candidate experience’

Rachel Mucha
by Rachel Mucha
July 2, 2019
3 minute read
  • SHARE ON

This case study is adopted from a presentation by Olivia Melman, manager of recruiting operations, Digital Ocean, as presented at the ERE Recruiting Conference, San Diego.

It’s no secret the hiring process can be confusing and frustrating for candidates. A lot of times they never hear back after submitting an application, or they don’t know what to expect from an interview.

We didn’t want to miss out on interviewing a good candidate because of a clunky process, so we decided we needed an improved recruiting process. So we streamlined everything in order to optimize the candidate experience.

Better recruiting email

The first thing we did was redesign the email we use to initially communicate with candidates.

The email we had been using was somewhat plain-looking, and wordy.

We edited every sentence to make sure it was as clear and concise, and said what we meant.

Next, we hired a developer to design an email template with our logo to give us a fresh look – we wanted it to be eye-catching and to show people what our brand is.

Next, we embedded useful links such as FAQs and Glassdoor reviews for the candidates’ convenience.

Before, we used to manually upload these as PDFs, which created a high chance for human error. Now, everything is conveniently located in the email template.

Hiring interview preparation

Once we got the email right, we turned our attention to preparing candidates for the actual interview.

Interviews can be stressful and even a little mysterious at times. Candidates just don’t know what to expect. So we wanted to foster a sense of ease by being as transparent as possible.

We developed a candidate resource page, which gives applicants a line of sight into the interview. It has information on how they can prepare and how we evaluate them. We want them to know we aren’t trying to trip them up or make things difficult.

Candidates also can engage with the hiring team and their potential future co-workers on the resource page before their interview to get any questions answered.

Not only that, candidates can see and get to know who’ll be interviewing them. Our goal is for everyone to feel supported so they can be their best self.

Scheduling the job interview

We know many of our candidates are traveling from out of town to come interview with us, so we book all their arrangements for them.

Another thing we wanted to work on was assembling our interview team. Everyone’s schedules were hectic and we needed to be able to coordinate better.

We started using Slack to ensure everyone involved gets interview reminders. Questions to help prepare are sent out as well.

We also track how often someone cancels or reschedules an interview, so we can hold each other accountable – candidates’ time is valuable!

A lot of these changes were small, but as we gradually rolled them out, it has made a big, positive impact. Candidates are coming in more relaxed and confident, ready to help us learn who they really are.

Rachel Mucha
Rachel Mucha
Rachel writes about Human Resource management and has been a member of the HRMorning staff since 2017. She is a graduate of Ithaca College.

Primary Sidebar

Get the latest from HRMorning in your inbox PLUS immediately access 10 FREE HR guides.

I WANT MY FREE GUIDES

Keep Up To Date with the Latest HR News

With HRMorning arriving in your inbox, you will never miss critical stories on labor laws, benefits, retention and onboarding strategies.

Sign up for a free HRMorning membership and get our newsletter!
  • This field is for validation purposes and should be left unchanged.
HR Morning Logo
  • Facebook
  • Twitter
  • Linked In
  • ABOUT HRMORNING
  • ADVERTISE WITH US
  • WRITE FOR US
  • CONTACT
  • Employment Law
  • Benefits
  • Recruiting
  • Talent Management
  • HR Technology
  • Performance Management
  • Leadership & Strategy
  • Compensation & Payroll
  • Policy & Culture
  • Staff Administration
  • Wellness & Safety
  • Staff Departure
  • Employee Services
  • Work Location
  • HR Career & Self-Care

HRMorning, part of the SuccessFuel Network, provides the latest HR and employment law news for HR professionals in the trenches of small-to-medium-sized businesses. Rather than simply regurgitating the day’s headlines, HRMorning delivers actionable insights, helping HR execs understand what HR trends mean to their business.

Privacy Policy Terms of Service
Copyright © 2021 SuccessFuel

WELCOME BACK!

Enter your username and password below to log in

Forget Your Username or Password?

Reset Password

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

Log In

During your free trial, you can cancel at any time with a single click on your “Account” page.  It’s that easy.

Why do we need your credit card for a free trial?

We ask for your credit card to allow your subscription to continue should you decide to keep your membership beyond the free trial period.  This prevents any interruption of content access.

Your card will not be charged at any point during your 21 day free trial
and you may cancel at any time during your free trial.

preloader