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Coaching Employees: A Framework For Success

Boost Performance And Productivity While Reducing Employee Turnover

This proven success plan guides you step by step through every aspect of coaching employees.

In 90-minutes or less after reading this Blueprint you'll be able to identify who needs coaching (and why), develop coaching plans for your employees (in a way that isn't a time suck), gain commitment to improve (not just compliance), deliver penetrating coaching in the most effective way – and finally, how to measure success.

In this Blueprint, you’ll discover:

  • How to get your employees who think they don’t need coaching to “want” it – and not just go through the motions because they “have to.”
  • How to decide when and what type of coaching is needed – and how to fit it into your always busy schedule.
  • How to deliver coaching in a way that isn’t preachy, criticizing or that makes employees feel like they’re being disciplined.
  • How to sustain improvements from your coaching so the employee doesn’t drift back into bad habits or poor performance.
  • How to measure the effectiveness of your coaching – from the employee’s perspective and your own.
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5-Part Universal Coaching Framework

  • Why coaching is NOT the right solution for all employees or every problem – and the thinking exercise you can go through to decide what approach to take (including the 5 core reasons for coaching)
  • Customizing your coaching to the 4 types of employee coaching situations
  • How to get the timing right – and when to use event-based coaching vs. calendar-based coaching
  • The only style of coaching that works with today's employees
  • 2 great starter questions to kick off any coaching session (these help open the employee up to receive the coaching)
  • How to create "want to" when someone is reluctant to accept coaching or believes they don't need it (and the underlying reasons employees feel this way)
  • The fine line between coaching, criticism and discipline – and how you can balance encouragement, praise, teaching and performance improvement messaging with precision
  • Prolong improvements outside the coaching moment or session with the right type of follow up (that doesn't micromanage)
  • 3 frameworks to measure coaching success: the turnover measure, the 5 statements test and the four levels of success

Critical Coaching Requirements For Success – Skills, Techniques & Insights

  • The #1 coaching skill for managers – and how to develop it, sharpen it and put it to use for maximum results (warning: most managers get this wrong by doing the opposite of what this skill represents)
  • 5 prerequisites you must have for any coaching initiative to be successful
  • What exactly is coaching – and how is it different from management, leadership, mentorship and training
  • The 5 excuses we make for not coaching our employees often enough – and how you can get passed them to improve performance
  • It's not them, it's you – why coaching often fails because of the manager, not the employee (and how you can buck this trend)
  • How to tell if someone is open to coaching and committed to change – of if they are just complying to appease the boss
  • Answers to common questions, such as: one-on-one vs. group coaching, formal vs. informal coaching, mandatory vs. voluntary participation – and when to give up on coaching an employee

10 Coaching Mistakes You Can't Afford to Make

  • This mistake is the root cause that explains why employees don't get better after coaching
  • Being deceived by respectful obedience
  • Missing the mark with your performance-based coaching
  • Too many statements and lectures – not enough questions
  • Why you shouldn't be talking as much as you think during coaching sessions
  • Why you shouldn't be the coach for your employees all the time
  • This mistake is the biggest blind spot managers have when coaching fails
  • Thinking once in a while is enough
  • Delivering one-size-fits-all coaching
  • This mistake sets you and the employee up for disappointment after coaching

What Our Customers Say

"Highly Recommended"

"From bite sized pieces of wisdom to full on training series, I highly recommend HR Morning!"
Cindy Saunders, SPHR|GPHR|SHRM-SCP,
Human Resources Business Partner

"Get the results you need"

"I knew I had a difficult conversation coming up with one of my employees. This helped me so much to prepare for the meeting. I was able to remain calm and get the results I needed."
Sharon Peterson

"Verbiage to use in real conversations"

"Very straight forward giving you good verbiage to use in real conversations."
Beth Bjorklund
HR Coordinator

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