Dealing with Difficult Personalities

Chances are you work with at least one person who has the kind of personality that challenges your management skills. We’ve identified the most common difficult personalities to deal with and offer strategies to get the best performance from all of them.

In this Practical Tool, you'll discover how to deal with:

• Top performers who are prima donnas or know-it-alls
• Disruptors like whiners, gossips and chatterboxes
• Marginal performers like slackers, mood-swingers and more