Practical Tools

Chances are you work with at least one person who has the kind of personality that challenges your management skills. We’ve identified the most common difficult personalities to deal with and offer strategies to get the best performance from all of them.

In this Practical Tool, you'll discover how to deal with:

  • Top performers who are prima donnas or know-it-alls
  • Disruptors like whiners, gossips and chatterboxes
  • Marginal performers like slackers, mood-swingers and more

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& Much More …

What Our Customers Say

It provides me with real-life problems - ones that happen in many companies - and gives great descriptions and examples on how to handle them.
Joseph Velatti,
HR Manager,
Papetto's
It reminds me of the to-do and must-do items. It sharpens my skills and provides great advice.
Connie Eggleston,
HR Manager,
Farmers State Bank of Calhan
The issues are presented in straightforward, understandable language.
Dan Whitehead,
Controller,
Montezuma Water Company