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Delivering Effective Employee Feedback
Use our 12-step framework to handle resisters, excuse-makers and head-nodders who don’t take action and give feedback in a way employees with actually listen to and act on.
How To Deliver Every Type Of Feedback To Employees Using Our 12-Step Framework To Handle Resistors, Excuse-Makers And Head-Nodders Who Don't Take Action
The act of giving feedback is tricky. Doing it right requires confidence, knowledge, effective verbal and non-verbal communication skills and, in most cases, good instincts.
In this Blueprint you'll learn how to:
- Develop skills, tips and techniques to deliver feedback
- Eliminate barriers to boosting effectiveness of your message
- Balance the right amount of praise and constructive feedback
- Sidestep landmines that litter feedback discussions
- Prevent people's natural reaction to resist, make excuses and deny wrongdoing
Chapter One: Why Employees Feedback Really Matters
- What is feedback?
- 4 reasons employee feedback is critical to the workplace
- The #1 rule of thumb to remember during feedback discussions
- Statistics behind the importance of feedback
- 3 ways we unwittingly sabotage ourselves while giving feedback
- Breaking the myth of "constructive criticism"
Chapter Two: A Framework For Delivering Feedback That Gets Results
- 6 factors that motivate employees to accept feedback when it's given
- The one thing at the heart of any actionable feedback
- 3 things to have in place before you give your feedback
- The important question that should underlie every conversation
- 2 ways to identify the perfect time to give feedback
- Techniques to reduce or eliminate resistance to receiving feedback
- 5 different types of feedback to help determine the purpose of your feedback
- When is it appropriate to give feedback in a team setting?
- What the true focus should be on during feedback conversations with employees
- Examples of the most common deflection responses used by employees – and what you can say to combat each
- 5 ways to turn your feedback conversation into tangible, actionable next steps
- 5 touch points to include when following up after your conversation
- Learn to manage how often, when and where feedback is given to create a positive and feedback-rich environment
- Why asking for and accepting feedback from others is crucial to your career
- The true science behind positive feedback and why it works
Chapter Three: 15 Feedback Mistakes To Avoid
Good managers can trip themselves up by watering down important feedback. While hanging excuses, modifiers and explanations on feedback might make delivery easier, they do not help in the long run.
So steer clear of these 15 mistakes when offering feedback.
Chapter Four: Why Resourceful Managers Get The Importance of Good Feedback
Providing feedback is probably the most important and difficult part of being a manager. Offering feedback shouldn't require a special occasion.
When you create a positive and supportive vibe with employees and co-workers, delivering actionable feedback becomes a natural part of being a resourceful manager.
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