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The Accountable Workforce
How To Set Expectations And Create A High-Performance Culture
Accountability can be elusive because managers aren’t always clear on what they are looking for.
It’s often thought to be something it’s not, which is why a good working definition is important
Creating a culture of accountability is an essential job.
In this Blueprint, you’ll discover research-backed, easy to follow framework that provides you with a success plan to developing a more accountable workforce:
- How to hold employees accountable without micromanaging.
- How to set and communicate clear, realistic expectations that get done.
- How to increase professional candor and consistency in the workplace.
- How to tactfully push "comfort zone" employees who show little drive.
- How to finally stop talking about accountability and actually cultivate it – without inciting a mutiny.
Chapter 1: What Accountability Really Is
- How to identify accountability gaps – and what to do when you spot them
- Motivation comes in two broad types (no, it's not intrinsic & extrinsic) – how to use the "progress principle" to tap into the type that matters most, and that you can control
- The fine line between consequences and punishment when expectations aren't met and weak excuses are swirling
- For hands-on managers: Use the Ready, Go, Review method to facilitate accountability and provide ongoing feedback without going overboard
Chapter 2: A Framework For Creating A Culture Of Accountability
- Why SMART goals should die and be replaced with BHAGs (but only for companies – NOT individual employees, they need something completely different to achieve results)
- Discover a better approach than simple goal-setting that increases employee buy-in, accountability, follow-through and results – backed by behavioral psychology research
- 3 real-life case studies of how companies created a culture of accountability
- The root cause that explains why 50% of employees have no clue what is expected of them at work, according to Gallup – and how you can ensure your employees are on the good half of this equation
Chapter 3: 15 Reasons That Accountability Efforts Fail
- #1 - Employees not involved
- #3 - No clear vision
- #7 - Allowing excuses
- #13 - Absence of ongoing feedback
Chapter 4: Setting expectations and achieving accountability
Accountability in the business world is “the obligation of an individual or organization to account for its activities, accept responsibility for them and to disclose the results in a transparent manner.”
In the long run, a culture of accountability is achieved when expectations for the employee are clearly set at the beginning by the manager, the employee understands the expectations and takes ownership of them.
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