The Volume Is Up. The Margin for Error Is Not.

For the third year in a row, the majority of HR teams are reporting significant increases in both leave and accommodations requests. Many are now managing more than double the caseload they carried just three years ago, with no corresponding increase in staff, systems, or bandwidth.

When volume climbs faster than capacity, the consequences are predictable: missed deadlines, incomplete documentation, eligibility errors, and growing exposure under the FMLA, ADA, and a patchwork of state leave laws that keeps expanding. This session gives HR teams the practical strategies and technology framework to stay ahead of it.

What You Will Learn:

• What four years of survey data from more than 1,200 employers reveals about leave and accommodations trends, and why the volume shows no signs of leveling off
• The most common FMLA compliance pitfalls that emerge when teams are stretched thin, from eligibility calculation errors to missed five-day notice deadlines
• How the state leave landscape has grown into a genuine compliance minefield, with 13 states plus the District of Columbia now operating paid leave laws and more in motion
• Why accommodations requests are rising alongside leave requests, and how the return-to-office trend is driving a new wave of remote work accommodation claims
• How to build the documentation, tracking, and communication systems that hold up under scrutiny, even when caseloads are high
• Where technology can automate the administrative work so HR teams can focus on the human side of leave and the complex cases that demand real judgment

Why This Matters Now

Leave compliance was never simple. But the combination of rising request volume, expanding state law requirements, and the return-to-office wave has made it meaningfully harder in a short period of time. Teams that were managing successfully two years ago may find that the same processes are no longer keeping pace.

The risk is not theoretical. Missed deadlines, inconsistent accommodation decisions, and documentation gaps are the exact vulnerabilities that draw DOL attention and EEOC scrutiny. Getting ahead of them requires more than working harder. It requires the right systems, the right process discipline, and a clear picture of where your compliance exposure actually lives.

Who Should Attend

• HR leaders and leave administrators managing FMLA, ADA, and state leave compliance at mid-to-large organizations
• Benefits and HR operations professionals dealing with rising caseloads and limited administrative bandwidth
• HR generalists at smaller organizations who handle leave and accommodations alongside other responsibilities
• Legal and compliance teams evaluating exposure under state and federal leave laws
• Anyone responsible for leave or accommodations who suspects their current process is not built for the volume they are managing today

Your Presenter

Seth Turner, Co-Founder and Senior Advisor, AbsenceSoft

Seth founded AbsenceSoft 12 years ago after a career in leave management at Mercer and Reed Group, where he watched HR teams drown in administrative work while employees navigated some of the hardest moments of their lives. He built AbsenceSoft to give HR the tools to manage leave and accommodations with confidence and care, integrating compliance across the FMLA, ADA, PWFA, and more than 200 state leave laws into a platform built around a deeply human approach. Today, AbsenceSoft supports more than 350 employers and seven million lives across industries. Seth is a frequent speaker at conferences and in the press, and brings more than 20 years of hands-on leave expertise to every conversation.

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