High Completion Rates Feel Reassuring. They Are Not the Same as Compliance.

Updating a workplace policy is the easy part. Getting employees to understand what changed, managers to reinforce it consistently, and HR to recognize when behavior still has not shifted, that is where most organizations fall short.

For lean HR teams, the challenge is compounded by disconnected processes. Policies live in one place. Training records live in another. Employee reports and incident cases live somewhere else entirely. And when strong attestation numbers are masking recurring questions, escalations, or allegations, the gap between what HR believes is working and what is actually happening on the ground can be significant.

This session gives you a practical framework for closing it.

What You Will Learn:

• How to determine which policy changes require formal acknowledgment, training, manager reinforcement, or all three, and which only need clear communication
• How to communicate policy expectations in a way employees can understand and apply, rather than complete and forget
• What signals HR should be monitoring beyond completion rates, including employee questions, recurring allegations, manager escalations, and whistleblowing activity
• How to prepare managers to answer questions, recognize confusion or potential misconduct, and escalate consistently rather than interpreting the same policy issue differently
• How to use whistleblowing and incident management data as a feedback loop that surfaces recurring gaps in policies, training, or workplace processes
• How to turn case findings into targeted improvements without adding unnecessary administrative work for an already stretched HR team

Why This Matters Now

Completion rates create a sense of confidence that is sometimes earned and sometimes not. When employees attest to a policy they did not fully understand, when managers respond to the same situation inconsistently, and when incident data is sitting in a disconnected system rather than informing the next training cycle, the policy is not doing the work it was designed to do.

The organizations managing this well have built a feedback loop between their policy changes, their training programs, and their incident data. This session shows you how to build one without making an already complex job harder.

Your Presenters

Jen Farthing, Ed.D., General Manager, Ethics & Compliance Learning, NAVEX

Jen is a recognized leader in ethics and compliance learning with more than 20 years of experience in education technology, leadership development, and organizational impact. At NAVEX, she drives innovation in learning strategy and content design, with a focus on turning compliance training from something employees have to do into something they want to engage with. She holds a Doctor of Education in Leadership and Learning in Organizations from Vanderbilt University’s Peabody College and has contributed to the World Economic Forum’s Chief Learning Officers Working Group on the future of education and work.

Erena Langley, Director of Regulatory Solutions, NAVEX

Erena advises on regulatory change and compliance with hands-on delivery experience across Europe, APAC, Latin America, and the US. She brings deep expertise at the intersection of technology and regulatory requirements, drawing on extensive legal training and experience across banking, healthcare, robotics, and biometric identity compliance. Erena holds an LLB in English and Welsh Law and an LLM in Banking and Financial Law from Boston University School of Law, is an active member of the California Bar, and has served as a law clerk for the Third Judicial District of New York State.

Who Should Attend

• HR managers and directors responsible for policy development, compliance training, and employee conduct
• HR and compliance professionals managing whistleblowing programs or incident case management
• Training and learning leaders who want to connect program completion data to actual behavior outcomes
• Managers and HR business partners responsible for reinforcing policy changes across teams
• Anyone who has seen strong training completion numbers and still wondered whether anything actually changed

REGISTER FOR THIS FREE WEBINAR NOW

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