Episode 48
Work Friction: The Unseen Drag On Productivity
Workplace friction occurs in every organization, and it isn’t just interpersonal conflicts in the workplace. It’s also the systemic issues that hinder employees’ ability to effectively perform their jobs, leading to inefficiency and dissatisfaction among employees. Companies are looking for ideas on how to identify and rectify these issues in order to maintain productivity and engagement. To help you leverage data to make your employee experience more effortless, we’ve called in Christophe Martel, the co-founder and CEO of Fount.
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Guest Spotlight
Christophe Martel
CEO, Fount
Christophe Martel is the co-founder and CEO of Fount, a platform that helps companies identify and remove workplace friction. He has 30 years of experience helping organizations improve the way their people work. He was formerly the Chief Human Resources Officer at talent management and employee experience consulting firm CEB, which sold to Gartner for $2.7 billion in 2017. Fount’s clients are some of the world’s leading organizations, including Adidas, BMW, Allianz, PepsiCo, T-Mobile, IKEA, UnitedHealth Group, Ralph Lauren and Siemens.
“Small- to mid-size businesses need to have conversations with as many frontline workers as possible that start with, ‘Tell me what you do every day.’ Because people do more than what’s in their job description, especially in a small organization. ‘And when you do these things, tell me what gets in your way. What gets in your way that shouldn’t?’”
Christophe Martel, CEO and co-founder, Fount
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