A Manager’s Guide to Employees from Hell: Get Results, Avoid Mistakes

Every manager has at least one difficult employee - the one who crushes the morale of all who cross their path. With our proven discipline strategies, you can make drastic improvements with these difficult employees. You'll lean effective techniques you can put into use today to see immediate results, creating a more productive work environment. Join us for a 60-minute webinar where you and your team will discover

• Why most types of discipline fail-and what works
• How to constructively confront employees
• How to quickly defuse bad behavior before it spreads
• Proven ways to decrease your discipline headaches

Program Highlights

Employee Discipline Do's and Don'ts: Dealing with Difficult People

• Dealing with difficult issues-absenteeism, gossip, disloyalty & more
• How to stay calm and cool in the most difficult conversations
• Documenting employee discipline sessions: What you need to know

Specific Examples of What to Say and When to Say it

• What to say when an employee blames the problem on you
• How to respond to "You're not being fair"
• Words you should never use in a verbal warning

Strategies to Stopping Bad Behavior Today!

• Keys to separating "performance" from "attitude"
• Why employees don't respond to discipline - how to change that
• Following up: When to do it and how to handle the aftermath

Live Question and Answer Sessions - Have Your Specific Questions Answered

ABOUT THE SPEAKER

Pamela Jett

Pamela Jett is a communication expert who has given well over 800 presentations to more than 135,000 people in seven countries. She is also the author of several video and audio programs, including Communicate with Confidence, Credibility and Influence and Mind Your Own Business: A Career Management System. As an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Pamela is a true innovator who takes people beyond basic theory and strategy to an unparalleled level of application. After graduating from San Diego State University with a degree in Speech Communication and receiving recognition as one of the top 20 speech and debate competitors in the country, Pamela went on to earn her master's degree in Communication. It was while pursuing her Ph.D. at the University of Utah that her love of teaching adult’s powerful success skills was kindled. In 2007 Pamela became one of fewer than 200 women to hold the honor of being designated a Certified Speaking Professional by the National Speakers Association. Her unique combination of humor and intellect is sure to leave you inspired and ready to make positive changes for increased success.