Mastering Difficult Conversations that Drive Results: Turn Conflict into Growth
On-Demand Recording
- Structure a tough conversation without sounding too harsh or too soft
- Handle defensive or emotional reactions without derailing the conversation
- Build trust and empathy while still holding employees accountable
- Turn tough talks into team-building opportunities that elevate performance
- Hands-on tools & an event activity worksheet
- Note-taking guide
- A post-event knowledge test
- The on-demand recording
- Workshop Recap Cheat Sheet
Program Highlights
From Avoidance to Action: Tools to Lead Difficult Conversations- Learn the BIFF Model to structure feedback that’s clear, fact-based, and focused on improvement
- Discover the Ask-Tell-Ask method to create two-way dialogue that encourages reflection and solutions
- Recognize early signs of underperformance before they escalate into bigger problems
- Solutions for handling emotional reactions like defensiveness, frustration, or withdrawal
- Methods to balance empathy and accountability so your message is received and respected
- How to set the right tone to maintain trust even during performance corrections
- Ways to follow through with clarity and consistency after tough talks
- Ways to frame feedback with a growth mindset that motivates rather than punishes
- How to reduce anxiety by entering conversations prepared and confident
ABOUT THE SPEAKER
Lauren Benatti-Smith
Lauren Benatti-Smith is a seasoned training and organizational development leader with a passion for empowering leaders and executive teams to drive business growth. With over 11 years of experience in the field, Lauren’s expertise encompasses leadership development, organizational change, and employee engagement and motivation.
Known for her engaging and humorous speaking style, as well as her commanding stage presence, Lauren captivates audiences with her ability to inspire action and drive meaningful change. Her signature brand is synonymous with motivation but value-packed with practical tools, making her a sought-after speaker for events seeking to energize and empower attendees.
Prior to her career in training, Lauren served as a Director for two of New York City’s largest workforce development programs. Her hands-on experience in leadership roles ensures that her training is grounded in real-world application and effectiveness. Whether delivering keynote addresses, leading workshops, or facilitating training sessions, she is dedicated to empowering individuals and organizations to thrive in today's ever-evolving business landscape.
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In our 60-minute program, you’ll discover how to replace avoidance with action in your most challenging conversations. By using proven models, you’ll leave with a repeatable, adaptable framework for handling performance-based or emotionally-charged conversations.
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FOR ONLY $99
FOR ONLY $99
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HRCI CREDITS
This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org
SHRM CREDITS
HRMorning is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. This program is valid for 1 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.
