Mastering Difficult Conversations that Drive Results: Turn Conflict into Growth
On-demand recording
60 minutes | INSTRUCTOR-LED TRAINING
In our interactive, instructor-led 60-minute event, you will learn how to confidently lead difficult conversations that foster accountability, not resentment. You’ll learn structured, research-backed communication tools to turn tension-filled discussions into opportunities for growth, collaboration, and stronger team dynamics. Whether you’re managing underperformance or navigating emotionally charged situations, you’ll walk away with actionable strategies to use immediately – with results you can see and feel.
Join us, and you’ll discover how to:
- Structure a tough conversation without sounding too harsh or too soft
- Handle defensive or emotional reactions without derailing the conversation
- Build trust and empathy while still holding employees accountable
- Turn tough talks into team-building opportunities that elevate performance
BONUS Exclusive Content – All registrants will receive the following to ensure greater knowledge retention:
- Hands-on tools & an event activity worksheet
- Note-taking guide
- A post-event knowledge test
- The on-demand recording
- Workshop Recap Cheat Sheet
Program Highlights
From Avoidance to Action: Tools to Lead Difficult Conversations
- Learn the BIFF Model to structure feedback that’s clear, fact-based, and focused on improvement
- Discover the Ask-Tell-Ask method to create two-way dialogue that encourages reflection and solutions
- Recognize early signs of underperformance before they escalate into bigger problems
Strategies for Handling Emotional Situations: Lead with Clarity & Control
- Solutions for handling emotional reactions like defensiveness, frustration, or withdrawal
- Methods to balance empathy and accountability so your message is received and respected
- How to set the right tone to maintain trust even during performance corrections
Making an Immediate Impact: Turn Conversations into Growth Opportunities
- Ways to follow through with clarity and consistency after tough talks
- Ways to frame feedback with a growth mindset that motivates rather than punishes
- How to reduce anxiety by entering conversations prepared and confident
Live Question & Answer Session – Have your specific questions answered!
About the speaker
Lauren Benatti-Smith
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