Mastering Difficult Conversations that Drive Results: Turn Conflict into Growth

• Structure a tough conversation without sounding too harsh or too soft
• Handle defensive or emotional reactions without derailing the conversation
• Build trust and empathy while still holding employees accountable
• Turn tough talks into team-building opportunities that elevate performance

• Hands-on tools & an event activity worksheet
• Note-taking guide
• A post-event knowledge test
• The on-demand recording
• Workshop Recap Cheat Sheet

Program Highlights

• Learn the BIFF Model to structure feedback that’s clear, fact-based, and focused on improvement
• Discover the Ask-Tell-Ask method to create two-way dialogue that encourages reflection and solutions
• Recognize early signs of underperformance before they escalate into bigger problems

• Solutions for handling emotional reactions like defensiveness, frustration, or withdrawal
• Methods to balance empathy and accountability so your message is received and respected
• How to set the right tone to maintain trust even during performance corrections

• Ways to follow through with clarity and consistency after tough talks
• Ways to frame feedback with a growth mindset that motivates rather than punishes
• How to reduce anxiety by entering conversations prepared and confident

ABOUT THE SPEAKER

Michelle Coussens

Michelle Coussens, CEO & Business Strategist Plan B Consulting Services LLC Michelle Coussens is a dynamic and inspiring business strategist, renowned for her compelling speeches and transformative insights. With a wealth of experience in talent management, business strategy, and operational effectiveness, Michelle captivates audiences across diverse organizations, empowering women to lead with confidence and clarity. She has delivered thousands of signature speeches and training sessions, both online and in person, leaving a lasting impact on her listeners. Michelle’s practical expertise spans crucial HR topics, including job design, recruiting, onboarding, training and development, performance management, and succession planning. Her engaging approach and actionable advice make her a sought-after speaker and trusted advisor for women leaders striving to excel in their careers.