Mastering Difficult Conversations that Drive Results: Turn Conflict into Growth

Thursday, June 12th, 2025 at 1PM (ET)

60 minutes | INSTRUCTOR-LED TRAINING
In our interactive, instructor-led 60-minute event, you will learn how to confidently lead difficult conversations that foster accountability, not resentment. You’ll learn structured, research-backed communication tools to turn tension-filled discussions into opportunities for growth, collaboration, and stronger team dynamics. Whether you’re managing underperformance or navigating emotionally charged situations, you’ll walk away with actionable strategies to use immediately - with results you can see and feel. Join us, and you’ll discover how to:
  • Structure a tough conversation without sounding too harsh or too soft
  • Handle defensive or emotional reactions without derailing the conversation
  • Build trust and empathy while still holding employees accountable
  • Turn tough talks into team-building opportunities that elevate performance
BONUS Exclusive Content - All registrants will receive the following to ensure greater knowledge retention:
  • Hands-on tools & an event activity worksheet
  • Note-taking guide
  • A post-event knowledge test
  • The on-demand recording
  • Workshop Recap Cheat Sheet

Program Highlights

From Avoidance to Action: Tools to Lead Difficult Conversations  
  • Learn the BIFF Model to structure feedback that’s clear, fact-based, and focused on improvement
  • Discover the Ask-Tell-Ask method to create two-way dialogue that encourages reflection and solutions
  • Recognize early signs of underperformance before they escalate into bigger problems
 Strategies for Handling Emotional Situations: Lead with Clarity & Control
  • Solutions for handling emotional reactions like defensiveness, frustration, or withdrawal
  • Methods to balance empathy and accountability so your message is received and respected
  • How to set the right tone to maintain trust even during performance corrections
Making an Immediate Impact: Turn Conversations into Growth Opportunities
  • Ways to follow through with clarity and consistency after tough talks
  • Ways to frame feedback with a growth mindset that motivates rather than punishes
  • How to reduce anxiety by entering conversations prepared and confident
Live Question & Answer Session – Have your specific questions answered!

ABOUT THE SPEAKER

Michelle Coussens
Michelle Coussens, CEO & Business Strategist Plan B Consulting Services LLC Michelle Coussens is a dynamic and inspiring business strategist, renowned for her compelling speeches and transformative insights. With a wealth of experience in talent management, business strategy, and operational effectiveness, Michelle captivates audiences across diverse organizations, empowering women to lead with confidence and clarity. She has delivered thousands of signature speeches and training sessions, both online and in person, leaving a lasting impact on her listeners. Michelle’s practical expertise spans crucial HR topics, including job design, recruiting, onboarding, training and development, performance management, and succession planning. Her engaging approach and actionable advice make her a sought-after speaker and trusted advisor for women leaders striving to excel in their careers.

Register Now

In our 60-minute program, you’ll discover how to replace avoidance with action in your most challenging conversations. By using proven models, you’ll leave with a repeatable, adaptable framework for handling performance-based or emotionally-charged conversations.
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FOR ONLY $99

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All registrants will receive the full recording after the event.

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HRCI CREDITS

This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org

SHRM CREDITS

HRMorning is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. This program is valid for 1 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.