Mastering Difficult Conversations that Drive Results: Turn Conflict into Growth
Thursday, June 12th, 2025 at 1PM (ET)
- Structure a tough conversation without sounding too harsh or too soft
- Handle defensive or emotional reactions without derailing the conversation
- Build trust and empathy while still holding employees accountable
- Turn tough talks into team-building opportunities that elevate performance
- Hands-on tools & an event activity worksheet
- Note-taking guide
- A post-event knowledge test
- The on-demand recording
- Workshop Recap Cheat Sheet
Program Highlights
From Avoidance to Action: Tools to Lead Difficult Conversations- Learn the BIFF Model to structure feedback that’s clear, fact-based, and focused on improvement
- Discover the Ask-Tell-Ask method to create two-way dialogue that encourages reflection and solutions
- Recognize early signs of underperformance before they escalate into bigger problems
- Solutions for handling emotional reactions like defensiveness, frustration, or withdrawal
- Methods to balance empathy and accountability so your message is received and respected
- How to set the right tone to maintain trust even during performance corrections
- Ways to follow through with clarity and consistency after tough talks
- Ways to frame feedback with a growth mindset that motivates rather than punishes
- How to reduce anxiety by entering conversations prepared and confident
ABOUT THE SPEAKER
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HRCI CREDITS

This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org
SHRM CREDITS

HRMorning is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. This program is valid for 1 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.