Resolving Workplace Conflict

You never know when a workplace conflict will escalate into an all-out war, or worse – a legal problem. To prevent situations from getting out of control, supervisors need to know what red flags to look for and be skilled in conflict resolution.

In this Practical Tool, you'll discover:

• 2 kinds of legal jeopardy where you may be vulnerable
• 3 warning signs that morale and productivity may be in trouble
• 4 keys to successful mediation