5 Ways Virtual Primary Care Transforms Employee Health, Boosts HR Outcomes

Teladoc Health is changing the game for how HR professionals approach employee health and wellness with Primary360, their virtual primary care solution. This article explores how a large health plan experienced measurable benefits with Primary360 and explains why HR teams should consider this solution to meet the evolving needs of their workforce.

Significant changes to Employee Health

With an easy-to-use, relationship-focused model, Primary360 improves access to care, drives down healthcare costs, and delivers proven clinical results. Here’s how:

1. Improves Access to Quality Care

HR professionals know that limited access to primary care can hurt employee health through missed diagnoses, higher costs, and poorer outcomes. Primary360 eliminates these obstacles by offering shorter wait times with a more personalized healthcare experience that makes healthcare more accessible to employees.

Since its launch in 2021, Primary360 has provided more than four million people with accessible, comprehensive primary care, helping them stay on top of employee health without disrupting work or personal lives.

The numbers tell a powerful story. More than half of Primary360 members (57%) did not have a primary care provider before joining the program, yet 75% of these members remained engaged after 12 months. By making it easier for employees to get their needed care, Primary360 reduces unnecessary trips to urgent care and the emergency room, saving time, money, and stress.

2. Builds Trust Through Personalized Care

Virtual primary care offers more than just one-time visits. It fosters long-term relationships between members and providers, ensuring employees feel heard and supported in managing their health. From same-day appointments to follow-ups that guide ongoing care, this model emphasizes relationship-based care that encourages employees to stay engaged and proactive.

With a personalized approach to care, 98% of members reported satisfaction with their Primary360 experience, reflecting the trust and comfort that comes from knowing they have a provider who truly understands their health needs. When employees feel valued and supported, they are more likely to take ownership of their health, leading to better outcomes and fewer gaps in care.

3. Clinical Results Deliver ROI

HR teams looking to demonstrate a return on their healthcare investments will appreciate the measurable results Primary360 delivers. This program improves employee satisfaction and drives clinical outcomes that reduce long-term healthcare costs.

Primary360 achieved impressive employee health improvements, including:

• 68% of eligible members completed a screening for colorectal, breast, or cervical cancers.
• 90% of eligible members received follow-up guidance aligned with their mental health diagnoses.
• 26% of Primary360 members avoided trips to the ER or urgent care.

These outcomes highlight how Primary360 helps identify and manage cardiometabolic conditions early, reducing the need for costly treatments and improving the overall employee health.

4. Prevention Lowers Healthcare Costs

Primary360 goes beyond managing immediate health concerns by focusing on early intervention and preventive care. This approach helps identify potential issues before they become costly problems, allowing organizations to control healthcare spending while improving employee well-being. The program led to 11% projected annual savings per member and 26% projected savings on specialist referral costs.

A recent study of claims data from a large health plan showed that Primary360 reduced average health plan spending by 7%, reduced ER visits by 19%, and reduced 30-day hospital readmissions by 12%. By preventing avoidable expenses and ensuring that employees receive timely, cost-effective care, Primary360 creates lasting financial value for organizations.

5. Easy Integration and Scalability for HR Teams

HR professionals need solutions that are easy to implement and adapt as their organization’s needs change. Primary360 integrates smoothly with existing benefits programs, offering a flexible and scalable option that complements traditional care models.

This seamless approach allows employees to move between virtual and in-person care as needed. Half of the Primary360 members also used other Teladoc Health services,  offering employees a continuous, coordinated care experience. With this level of adaptability, HR teams can be confident that Primary360 will meet the changing healthcare needs of their workforce.

A Valuable Resource for HR Teams

If your organization is ready to explore how virtual primary care can improve employee health and drive cost savings, visit our internal HR resource hub for step-by-step implementation guidance. For more information on the full range of Teladoc Health solutions, explore the company’s website to see how personalized, digital-first care is transforming corporate health benefits.

The Path Forward for HR Professionals When HR professionals embrace Primary360 Virtual Primary Care, they empower employees to take control of their health while improving overall organizational outcomes. As shown by the success of large-scale health plans, virtual primary care builds trust, reduces costs, and enhances employee engagement. Primary360 is not just a solution for today’s healthcare challenges.  It’s a forward-thinking strategy that aligns with the future of employee wellness.