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Disney Level Satisfaction: Get Your Patient Care to Magical Levels
On-Demand Recording
Using the secrets behind Disney's "magic" formula, you can turn your healthcare operation into a powerhouse of quality care and service to ensure high satisfaction scores and increased reimbursement.
Join us for this upcoming, 60-minute webinar as former Disney leader, Mark David Jones, will train you on how to apply the Disney principles to your healthcare operations including:
- Proven secrets of Disney's world-class success & how to apply them
- Low/no cost patient loyalty tools you can implement now
- The connection between Disney & CAHPS
- Real life case scenarios & examples of how Disney works in healthcare
Applying Behind-The-Scenes Secrets of Disney's Success to Healthcare
- The little-known business behind the Disney magic - keys to excellence
- How Disney and clinical operations are different & surprisingly alike
- Strategies for sustainable excellence - the chain reaction of excellence
- Ways to improve the CAHPS score using Disney principles
Creating a Patient-Centered Culture to Boost Your Bottom Line
- Think like your patients - how to understand your "guests"
- How to identify & communicate patient satisfaction standards
- Core non-negotiables - what you need to know & what you are missing
- Techniques & strategies to deliver the "perfect" patient experience
Building a Plan Like Disney's: Success by Design, Not Default
- How to implement Disney's secret weapon - the "Integrity Matrix Tool"
- Simple strategies to treat patients like VIP's (Very Important Persons)
- Tips to increase satisfaction and loyalty externally AND internally
- Sustaining patient satisfaction: How to keep ensure scores high
Live Question & Answer Session - Have your questions answered by the expert!
Program Benefits
Equip your staff with proven "insider information" that will help your healthcare organization apply Disney's legendary customer service principles to improve the patient experience and overall satisfaction. This 60-minute training will take your practice to the next level- focusing on what matters most to your patients.
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FOR ONLY $99
Receive all the valuable tools, guidance, and materials as if you attended live!
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HRCI CREDITS
This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org
