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Handling the Top 5 Employee Issues: Dealing with Difficult Behavior
On-Demand Recording
Summary
Supervisors and managers deal with all types of difficult employees, and each requires different approaches to resolve issues. Letting problem employee behavior continue will create a toxic workplace, but how do you take action? Discover the top five types of problem behaviors and how to deal with each during this high-impact webinar. You will discover how to handle:- Passive Aggression: Deliver criticism without creating confrontation
- Over-sensitivity: Eliminate the fear of confronting difficult employees
- Cynicism and Change-resistance: Effectively handle bad employee attitudes
- Poor Motivation: Prevent a worker's negative emotions from spreading
Keys to Dealing with "Attitude Problems" and "Rule Breakers"
- Keys to delivering hard-hitting messages that stick
- Take control of your toughest behavior problems
- Head off negative emotions - before they spread
Specific Examples of What to Say - and When to Say it
- Criticize without trampling egos: The do's and don'ts
- Eliminate the fear of confronting difficult employees
- Keys to creating a bulletproof script that builds buy-in
Coaching Difficult Employees to Stop Bad Behavior
- Turn around passive-aggressive or unmotivated employees
- How to build trust and create the most positive outcome
- Curb gossip, workplace negativity, tardiness and absenteeism
Question and Answer Session - Hear expert answers to real-world questions!
Program Benefits
This 60-minute program will provide you with proven ways to handle difficult employees with your five biggest frustrations, allowing you to create and maintain a better work environment for your entire team.
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HRCI CREDITS
This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org
