Managing Performance Without Micromanaging: Cultivating High-Trust Accountability

Program Summary

In our interactive instructor-led 60-minute event, you will learn how to navigate the shift from traditional "command and control" styles to a modern leadership approach that balances high standards with employee trust.

With leaders facing burnout, teams operating in hybrid environments, and workplace trust becoming increasingly fragile, managers face significant pressure to drive productivity without triggering resentment or turnover.

Join us, and you will discover the following:

• How to establish clear performance expectations that naturally encourage employees to take full ownership of their outcomes
• Why modern hybrid and remote dynamics redefine the "eyes-on" management approach and what should replace it
• Which management behaviors could expose your organization to disengagement, "quiet cracking," or culture erosion
• How to future-proof your leadership style so it supports both high-level compliance and a thriving, autonomous workforce

Program Highlights

From Oversight to Ownership: Inspiring Self-Direction

• Move from a “people management” mindset to one of “people enablement” to foster genuine buy-in
• How to update your goal-setting protocols to reflect the needs of a modern, self-directed workforce
• Techniques for explaining success metrics clearly so employees understand what "good" looks like without being told how to do every step

Identifying the Management Tipping Point

• How to evaluate your hybrid work policies to ensure they provide enough structure to prevent "hands-off-the-wheel" leadership
• Methods for integrating feedback loops that provide oversight while respecting professional boundaries
• Proven methods for developing solution-focused "thinkers" who solve problems before they reach your desk

Strategic Tools for High-Performance Cultures

• How to identify the early warning signs of performance slips before they require heavy-handed intervention
• Ways to address negative results and conduct difficult conversations with professional candor and consistency
• Stop the spread of "accountability killers" by spotting and neutralizing the specific behaviors that quietly sabotage team trust

Question and Answer Session

Bring your specific leadership hurdles! We will address your unique challenges and team dynamics in real-time.

ABOUT THE SPEAKER

Michelle Coussens, CEO & Business Strategist | Plan B Consulting Services LLC

Michelle Coussens is a frequently sought-after speaker and business strategist for numerous types of organizations on a wide range of topics related to the workplace, including but not limited to talent management, business strategy, and operational effectiveness. With consistently high participant ratings, her webinars, seminars, and speaking engagements bring practical value to businesses of every size and type. She is a resourceful, resilient, and relentless business professional with demonstrated success in building new programs, driving short-term efficiencies, and improving long-term effectiveness all through innovation, rigor, and courageous leadership. She has direct experience with a variety of industries, as well as in consulting, education, and not-for-profit organizations.