5 Cool Ideas to Celebrate Customer Service Week This Year

The first week of October is Customer Service Week! We want to give you the best resources to help you and your team succeed.

One of our experts, Myra Golden, is a Customer Service rockstar and has some great tips and ideas for celebrating the special week — October 5-9 — with your team.

Time to Get Ready for Customer Service Week

You don’t have to spend a lot of time or money to celebrate the week. The most important part is recognizing the people who care for your customers.

Here are five ideas to celebrate:

1. Invite the CEO

Bring in the C-Suite. Golden said, “When I managed a contact center, I invited our CEO to spend 15 minutes on the phone, surrounded by our representatives, and take phone calls. Watching our top dog struggle to answer customer questions was hella fun. Customers were astounded to learn they were talking to the CEO. The best part was the time my employees spent with the CEO. We laughed and had an unforgettable experience! The CEO took only two or three calls, which was perfect.”

2. Have Theme Days

First, ask employees for ideas on theme days (maybe associated with the food). Second, don’t require employees to participate.

Give them reasons to dress up or down and plan some fun activities. Golden suggests a few:

• Team Spirit Day. Invite everyone to wear a short or jersey supporting their favorite team. This favorite can be their kids’ school team, professional ball club, or a local pickleball group.
• 70s or 80s Day. People can go to thrift stores, costume shops, Amazon, or even make costumes for a fun throwback day!
• Twin Day. “The staff at my church did this, and it’s so cool! Encourage people to find a partner, and both dress up as twins. People will scurry to find matching outfits, pull together similar hairstyles, and grab the same shoes. This theme helps people establish fun connections with another person on the team!”
• Monochrome Day. Easy to pull off and fun; people wear all one color from head to toe.

3. DIY Plant Bar

You might partner with a succulent shop to set up a plant bar (or find someone with a green thumb on your team).

Your employees will pick a plant, choose a pot, and plant an arrangement to display on their desks or take home.

4. Show and Tell

This is for team-building: Invite employees to bring in something of significance to their younger selves.

This can be anything – a photo, CD, drawing, favorite toy, or book. You’ll learn so much about each other with this activity!

5. Help Them Zone Out, Relax

Here are some ideas to promote a balanced and positive work environment. You can keep these throughout the year to help employees zone out, relax and remain positive:

• Mindfulness workshops. Start each day with a short mindfulness or meditation session to help your team relax, recharge, and improve their focus.
• Creative break zones. Set up areas with coloring books, puzzles, and other creative activities. These zones encourage mental breaks and boost creativity, giving your team a chance to reset between customer interactions.
• Healthy snack bar. Fuel your team with brain-boosting foods — a variety of healthy snacks and smoothies that promote mental clarity and energy.
• Yoga and stretching sessions. Incorporate daily yoga or stretching sessions to promote physical well-being and mental balance. You could even try a collective chair yoga break – there are plenty of how-to videos online.
• Gratitude wall. Create a space where team members can post notes of appreciation and positive messages to each other to foster a supportive environment.