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Leading the Reluctant: How to Deal with Difficult People and Create Positive Momentum
On-Demand Recording
Summary
Change creates discomfort and tension. Imagine what it would be like if you could encourage and equip everyone on your team to embrace change as a positive process. How you intentionally relate to and communicate with others has a profound influence on your ability to build rapport, inspire collaboration, enhance positive camaraderie, resolve misunderstandings, and lead people while managing change.Find out the real reasons behind angry and reluctant people to understand why they are acting out, and how to turn the situation into a win for you.
Get to the root of the problem when you face reluctance
- Improve listening skills - Understand why people get upset
- Clarify expectations and communicate for understanding
- How to influence others’ thoughts, feelings, and opinions without “attacking”
Keys to getting employees to be open to change
- Create acceptable boundaries
- Build trust in the midst of resistance
- Turn negative thinking around with leadership principles
Realistic and practical approach to employee buy-in
- What to do in the face of the most common challenge of leadership
- How to influence people during times of difficulty and change
- Develop a reasonable approach to compromise
Question and Answer Session - Hear expert answers to real-world questions!
Program Benefits
After this 60-minute webinar, you will be able to handle conflict in practical ways that improve your professional and personal relationships. You will be able to get to the root cause of why your employees are acting out, and how to get your employees on board with new and changing plans.
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HRCI CREDITS
This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org
