Manage Conflict and Defuse Tension: Strategies for a Drama-Free Workplace

Conflict in the workplace is inevitable, but it doesn't have to be dramatic, or even necessarily a bad thing.

A little tension can push people out of their comfort zones and a little challenge can boost performance.

Of course, it's not always that easy.

Whether you're the one facing workplace conflict or you're the one mediating - this engaging workshop will offer strategies and techniques you can apply to find common ground, resolve personality conflicts, and smooth tension while improving overall performance and maintaining professional relationships.

Join us to learn:

• How to identify - and handle - different communication styles in the heat of the moment
• The most important elements of self-awareness and productive conflict
• Tips on how to manage conflict more effectively and with less stress
• How to defuse tough situations and reach positive outcomes no matter how high tensions get

Program Highlights

How to manage workplace conflict more effectively before it derails you or your team

• Understand your team's conflict styles and the best way to communicate through tension
• Reframe conflicts and negativity in a way that facilitates productive conversation
• Learn how to master the interplay between thoughts, feelings, and responses

Strategies and techniques to bring out the best in yourself and others

• Understand the cost - and benefits - of conflict on your workplace relationships
• Discover the difference between conflict resolution and productive tension
• How to use constructive responses that build trust and respect
  
  

How to compromise and reach better outcomes when tension is high

• Learn how to reach solutions that let everyone walk away feeling satisfied and heard
• Give solid feedback that motivates others to see things differently or challenge their way of thinking
• Navigate communications with difficult people and challenging personality types

ABOUT THE SPEAKER

Nancy Schnoebelen, Founder & Chief Soft Skills Officer, Polished

Nancy Schnoebelen is the visionary Founder and Chief Soft Skills Officer at Polished, a pioneering institution dedicated to elevating individuals’ personal and professional prowess. With a career passionately rooted in enhancing interpersonal skills, Nancy has designed a suite of enrichment programs that address key aspects of professional conduct and personal branding. Her programs emphasize excellence in communication, relationship building, emotional intelligence, and executive presence. Nancy’s expertise also extends to international protocol and competitive business strategies, equipping a diverse clientele—from corporate professionals and politicians to young adults and children—with the skills to excel in any social or professional setting. Through Polished, Nancy empowers individuals to communicate effectively, navigate social functions with ease, and project confidence in every interaction.