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Communication

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Speak with Confidence, Clarity and Credibility: Must-have Skills to Make an Impact

As your career grows, you'll be expected to speak and present in more meetings as well as events. And, often off the cuff. Sound terrifying? The good news is the ability to communicate well, plus sound polished and professional is…

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Strategic Self-Promotion to Advance Your Career and Your Organization

Self-promotion gets a bad rap, especially in a professional environment. Many women feel that speaking about their accomplishments comes off as bragging or self-serving and are led to believe that their good work should speak for itself instead. If you…

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Executive Presence: The “It” Factor for Career Success

Two to thirty seconds€¦in that time, people will make a decision about you and your capabilities. Developing your executive presence plays a critical role in your career success, and the impact you make in your organization. When a leader with…

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Master Difficult Conversations: Overcome Fear & Eliminate Conflicts

Have you ever hesitated when faced with confronting an employee or colleague about an uncomfortable situation? Most of us want to avoid difficult conversations like the plague based on a misconception that any and all difficult feedback or conflict is…

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How to Establish Credibility in a Male-Dominated Business World

7% of CEOs at America's 500 highest-grossing companies are female.   Yet we account for 47% of the U.S. labor force and 52.5% percent of the college-educated workforce.  The reality is we function in a workforce where leadership is male dominated. It's time…

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Dealing with Rude Employees: Stop Bad Behavior in the Workplace

Sometimes people have a bad moment, or a bad day, and they behave like beasts: rude, crude and ugly. Some even take that behavior to work, acting like caged animals at the zoo with roaring outbursts and passive aggressive growling.In…

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Manage Conflict and Defuse Tension: Strategies for a Drama-Free Workplace

Conflict in the workplace is inevitable, but it doesn't have to be dramatic, or even necessarily a bad thing. A little tension can push people out of their comfort zones and a little challenge can boost performance. Of course, it's…

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Working Remotely: Skills for Effective Virtual Meetings, Presentations & Collaboration

Managers and employees across the country still find themselves working remotely, and this has become the new norm for many. Leading meetings and delivering presentations virtually requires a unique skill set to get your message across and keep your audience…

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Motivate Without Money: 7 Keys to High Performance

Success in business can always be traced back to motivated employees. And today, employers are looking for - and need more than ever - innovative ways to motivate employees and drive productivity. Now is the time for leaders like you to step-upyourefforts…

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Employment Law for Supervisors & Managers: Must-Know Regulations

Managers and supervisors need to have at least a basic understanding of key employment laws in order to protect themselves and their companies.Without it, inadvertent violations can lead tohefty fines, lawsuits, reputation-damaging allegations, and more.Don't end up in hot water.Join…

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Using Written Communication to Impact and Inspire Employees

Great communication has always played a key role in great relationships.But with most of us lacking face-to-face communication at work within the past year, you might notice relationships like HR-to-employees, manager-to-employee, or colleague-to-colleague, are more distant and there's increasing miscommunication.Poor…

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Leadership Under Pressure: Managing Through the Uncertainty and Change

Whether you're back in the office or continuing to work remotely, feeling stressed out and overwhelmed can negatively impact your productivity, leadership, and effectiveness. Not to mention, the added pressure of adapting your leadership for the ongoing uncertainty and constant…

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Providing Feedback That Works: Get Results One Conversation at a Time

Delivering feedback is stressful and difficult on both sides of the table. Sure, I have positive feedback but€¦ I need to let my employees know the areas where I need them to improve. If you want great results from your…

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Increasing Your Influence: How to Get Others to Follow Your Lead

The ability to influence is a crucial but difficult skill to master in the workplace. As a leader, you must be able to change minds, influence opinions, and inspire others to act - all while remaining professional, approachable and respected.…

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Delivering A Positive, Professional Customer Experience Over the Phone

The way you interact with your customers on the phone can make the difference between a positive or negative experience with your company. You are often the person's first impression of your organization which means excellent phone etiquette is crucial.Join…

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Discipline from a Distance: How to Encourage Positive Employee Behavior Remotely

In today's hybrid/flex work environment, it's more important than ever to ensure that all your employees are motivated, on-task, and productive - even though many are working from home. The best way to curb poor performance and avoid expensive turnover?…

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