The way you interact with your customers on the phone can make the difference between a positive or negative experience with your company. You are often the person's first impression of your organization which means excellent phone etiquette is crucial.Join…
In today's hybrid/flex work environment, it's more important than ever to ensure that all your employees are motivated, on-task, and productive - even though many are working from home. The best way to curb poor performance and avoid expensive turnover?…
Being a manager just got more difficult.With many of your employees now working remotely, concerns are heightened.But by tapping into the unique diversity of your team and using strategic tools that aid in workload planning, priority setting, and collaboration, you…
Managers and employees across the country now find themselves working remotely, and this is new territory for many. Leading meetings and delivering presentations virtually requires a unique skill set to get your message across and keep your audience engaged. Learn…
Amidst our current climate, offering a telecommuting option for employees can serve not only to support your organization, but as a strong retention and recruiting tool, allowing you to strengthen your talent base. Although there are advantages that remote employees…
Being promoted to a management role is a reward for an employee's hard work and dedication. It brings added status and new excitement, but most importantly, new responsibilities and challenges. Yet, too often, the transition becomes problematic as new managers…
Office politics aren't always a bad thing. Ignoring them is, though!Every office, regardless of size, is going to have its share of office politics. It's how managers and supervisors handle the situation that matters most.Join us to learn how you…
Without goals, we don't know what we're working towards. Setting measurable goals that are also realistic is crucial to drive your team forward, and for your team's success. Strong goals boost performance by motivating employees to increase efforts, while setting…
If your team is working with external customers, then you expect nothing but the highest level of service from them. But, how are they when it comes to working with other departments inside your organization? Do they deliver the same…
We know that to climb to the top, you need a balance of buy-in, connection, skill and grit. When you develop your ability to persuade and influence others, you communicate your vision more clearly, inviting others to get on board…
Are you now faced with having to lead meetings or presentations virtually€¦and not sure where to start? Are you wondering how you can effectively connect with your remote team, especially if they can't see you or you can't see them?…
When a woman exhibits the same qualities a man would be hailed for, she is labeled with words we won't print on this page. "It creates a nearly impossible double standard: lead, but don't lead too hard," says Facebook COO…
Workplace bullying kills morale, lowers productivity, increases turnover rates and brings collaboration to a screeching halt. Shockingly, statistics show that most women feel bullied by other women. Research published in Development and Learning in Organizations found that 70% of female…
You want results.Perhaps you want to be the one that €˜changes the game', launches that innovative initiative or solves problems.But you have a mile-long to-do list, an inbox that constantly fills up and a calendar full of meetings.With expert guidance…
As a leader, you want to do it all. But, to avoid being stretched too thin, you know that delegating is a part of strong management and leadership. And, let's face it- delegating is not as easy as it seems.…
Women professionals seeking to make a bigger impact as a leader need the strategies to get the recognition they deserve. Discover how to stand strong in who you are by creating a positive culture and improving productivity. This workshop focuses…
HRMorning, part of the Rover Insights Network, provides the latest HR and employment law news for HR professionals in the trenches of small-to-medium-sized businesses. Rather than simply regurgitating the day's headlines, HRMorning delivers actionable insights, helping HR execs understand what HR trends mean to their business.
