Recently, I was coaching a CEO who brought me into his company to help him grow and scale his business. Their revenue was flat—but why? They had a solid strategy and an impressive product but could not execute consistently and…
Performance Management
You want to help all employees who don't perform up to par. But it’s most difficult to manage know-it-alls who don’t recognize they need help. You know them – the ones who say, “I don’t see the problem.” Or “You’re…
HR pros: Your nightmares have finally turned into dreams. After a year when everything seemed down, employee productivity went up. While we all might have thought - at least, on instinct - that employees couldn't have possibly kept up with…
Happy employees are productive employees. To this effect, one of the best means of ensuring employee contentment is through incentive programs -- rewards that recognize professionals for their contributions. While the cost of providing incentives may seem prohibitive to some…
There are bullies in your workplace. We don’t know their names. We don’t know what they look like. But they're almost certainly there, and you need to help your front-line leaders manage bullies. How do we know all this? About…
Now that you've mastered working and managing from home, here's the next challenge: remote performance reviews. Under normal circumstances, performance reviews are stressful for both sides. Now leaders have to take stock of people they haven’t seen in months and…
If I were an HR professional whose employer viewed creativity as a core competency required for growth, I would like to think that this is what I would have done during COVID times: I would have treated the lockdown, enforced…
The remote revolution taking place during the COVID-19 pandemic has changed how teams operate for good. Particularly as so many employees say they want the option to work remotely for the rest of their careers, companies now need to find…
Insightful business leaders know that poor soft skills are one of the chief reasons meaningful recognition among employees fails to take hold. When managers fail to demonstrate social grace, communicate with clarity, listen well and negotiate clearly, business efforts lag…
Curiosity impacts business at every level. The more your employees are curious about customers and the people your organization serves – about how your business does its business -- the more engaged they’ll become. Engaged employees are curious about why…
We have adapted to a new normal, moving our water cooler conversations to text chats and trading conference rooms for virtual meetings. As supervisors and remote employees alike adjusted to the changes, our organizations may have foregone traditional feedback of…
Much has been said, and written, about successfully managing remote teams. So, if you are a manager leading remotely, here are the five top things you really need to know -- and do. No-Meeting Day Companies from Shopify to Facebook…
The technology sector has consistently been ranked as the No. 1 industry with the highest turnover, and it comes down to the one thing that sets digital advertising apart from traditional advertising – metrics. Metrics and KPIs are important in…
As the COVID-19 pandemic takes its toll on the economy, many companies will struggle to respond. Role changes will likely be forced on some, and leadership roles can be some of the most difficult and costly positions to fill and…
Every workplace has negative people who erode morale. They’re not always easy to pick out of a crowd, but they can do an amazing amount of damage over time. (more…)
The COVID-19 pandemic is the ultimate game-changer that has turned many things, especially business, on its head. Most companies have implementing work-from-home-arrangements for employees so they can keep things running. Along with all the cautions about online scams and email…
